RETURNS & EXCHANGES

Try. Love. Repeat.

If they’re not perfect, no worries we’ve got you.

Love Them or Leave Them.

From the moment you place your order to the moment you open your box, we want the experience to feel effortless.

Items must be unused, in perfect condition, with original packaging.
Tried on indoors only.

Free returns & exchanges within 15 days.
Request it through our Returns Portal we’ll send a prepaid label.
Once approved, your refund goes back to your original payment method.

Returns accepted within 15 days.
Shipping isn’t free, but you can request a prepaid label (deducted from your refund) or ship it yourself.
Just contact us first we’ll guide you.

Shop bold. Try at home.
If it’s not the one, we’ll make it easy.

We want you to love your ITSHOES. If something isn’t quite right, we’ll make it easy.

European handcrafted footwear brand specializing in premium leather cowboy boots for women.

FAQ

We don’t use a standard size chart in centimeters because they often create more confusion than clarity.

In each product description, we explain how that specific style fits. Most of our clients choose their usual size.

If you are between sizes, we generally recommend choosing the larger one it’s better to have a little extra room than too tight.

And if the size isn’t perfect, you can always exchange it.

If you need personal advice before purchasing, we’re happy to help you via WhatsApp: +34 687 616 094

You have 15 days to exchange or return your order. For purchases from Spain and Portugal, we offer one free exchange.

If you decide to return your shoes, the process is very simple and intuitive through our website. We will issue your refund once we receive your return and verify that the items are in perfect condition.

We want you to shop with complete peace of mind. If you have any questions about the process, contact us on WhatsApp: +34 687 616 094

We don’t design shoes to sit in closets or to be worn only while seated.

All our heels are created to provide stability, elongate the silhouette and support you throughout the day without compromising comfort. Cushioned insoles, balanced structure and carefully studied heel heights make the difference. Because the smile of our IT Girls is non-negotiable.

If you’d like advice on a specific style, message us on WhatsApp: +34 687 616 094

Our designs are created in Spain and handcrafted in specialized workshops in Spain and Portugal using premium leather.

We do not work with mass production. Each pair is made with intention, precision and attention to detail.

If you’d like to know more about a specific model, feel free to contact us via WhatsApp: +34 687 616 094

We work exclusively with premium leather, both inside and out. The quality of our materials, construction and design balance are essential to us.

We design for durability and timeless style not fast consumption. With proper care, our shoes are made to accompany you for many seasons.

If you’d like more details about materials or finishes, we’re here for you on WhatsApp: +34 687 616 094

Designed in Spain. Crafted in Spain & Portugal with premium leather.

IT SHOES USA LLC - EIN: 32-0839484

605 Ocean Drive, 4M, Key Biscayne, FL, 33149, US

Country/Region

Country/Region

European handcrafted footwear brand specializing in premium leather cowboy boots for women.

FAQ