Try. Love. Repeat.
If they’re not perfect, no worries we’ve got you.
Try. Love. Repeat.
If they’re not perfect, no worries we’ve got you.
Love Them or Leave Them.
From the moment you place your order to the moment you open your box, we want the experience to feel effortless.
Items must be unused, in perfect condition, with original packaging.
Tried on indoors only.
Free returns & exchanges within 30 days.
How to Initiate a Return. To start your return, please follow these steps:
1. Visit our website and click on My Account.
2. Log in using the email address associated with your order.
3. Go to Orders and select the order containing the item you wish to return.
4. Click on Return items.
5. Select the item you wish to return and choose a return reason from the dropdown menu. You may also add a note if necessary.
6. Click on Review changes and follow the instructions to submit your return request.
Once your request has been submitted, you will receive a confirmation on your order page. Your return request will be reviewed, and we will notify you by email once a decision has been made.
If your return is approved and shipping is required, you will receive an email with the return shipping instructions and a prepaid return label, if applicable.
Once we receive and inspect your returned item, we will notify you by email regarding your refund.
Shop bold. Try at home.
If it’s not the one, we’ll make it easy.
We want you to love your ITSHOES. If something isn’t quite right, we’ll make it easy.